ABV Beer Shop is committed to bring to customers best products from well-known suppliers in the beer industry. ABV Beer Shop hopes to bring you 100% satisfaction with your transaction. If your product is defective, we are really sorry for the inconvenience and we will try to help you solve the problem as soon as possible.
We carry out the warranty within 01 – 02 days after you receive the goods and ensure to keep in the appropriate temperature and environment.
We carry out a standard 15-day warranty on all equipments. Warranty policy is valid from the date of purchasing.
Products are under warranty that are proven to be damaged, defective due to manufacturer. Not including any damages after purchasing or caused by storing improperly:
+ Damage the product deliberately
+ Improper use leads to damage
+ Modify the product in a way that could harm or damage the product
+ Products are changed shape, color due to chemicals
In addition, the warranty does not include normal attrition such as gaskets, pipes, etc.
Products that are sent back to ABV Beer Shop must be in the same condition as when you received the goods and have all confirmation documents.
ABV Beer Shop will base on regulations to apply the warranty as repair, replacement or return the product.
Please contact hotline for more information on our warranty. Phone numbers can be found on the Website: http://abvbeershop.com/
2. Shipping service
ABV Beer Shop offers free shipping in the city with bill worth over 5,000,000 VND.
The order will be delivered within 1-2 days with orders in Hanoi, Ho Chi Minh City and 3-5 days with orders in other provinces from the date of confirming orders and receiving payment.
To change the time and date of delivery, as well as any changes in the order, please call the hotline at least 24 hours before the expected delivery time.
Delivery charges will be notified to you and paid by the customer.
3. Exchange policy
If you want to exchange a purchasing, contact the hotline within 1 day from the day receiving order. You need to provide the order code and product name to change.
Applicable for the following cases:
+ Only apply for equipments
+ Goods must be in unused and undamaged condition.
+ The goods must be in their original condition, package and attached with the original purchase receipt (or invoice) and delivery note.
Fee for returning products
Customers will pay shipping charges during product exchange.
ABV Beer Shop online supports the following payment methods:
+ Payment on delivery (COD).
+ Payment via bank transfer
5. Electronic invoice
Must be requested within 7 business days of purchase. Contact us for more details.